See the Policies page for a full description of American Control Electronics Warranty and Freight Policies.
For products that are returned within the warranty period, American Control Electronics (ACE) will repair or replace, at its sole discretion, such products that are returned to American Control Electronics, 14300 De La Tour Drive, South Beloit, Illinois 61080 USA. This warranty applies only to standard catalog products. Any returns for special controls will be evaluated on a case-by-case basis. ACE is not responsible for removal, installation, or any other incidental expenses incurred in shipping the product to and from the repair point. Shipping charges to and from the factory are customer’s responsibility.
For products returned after the warranty period, ACE will, at its sole discretion, repair product manufactured by ACE. Repairs will be charged at a rate of 60% of the current list price. Shipping charges to and from the factory are the customer’s responsibility. ACE will provide a 90 day warranty for all repairs, which is effective from the date of repair. ACE reserves the right to deny any non-warranty repair for any reason, including but not limited to, extensive damage to a product which is rendered unrepairable. If, after 30 days, ACE has not received approval to repair/return a product, ACE reserves the right to return or dispose of unrepaired product to the customer at the customer’s expense.
Return Material Authorization (RMA)
In the event that a product needs to be returned to American Control Electronics, an RMA must be obtained from the factory. Products being returned for repair, whether under warranty or not, will require an inspection and evaluation prior to repair.
To obtain an RMA number you can use our online chat, email us at RMA@amcntrl.com or call American Control Electronics at (815) 624-6915 or (844) 262-6875. Returns should be sent to the address below; please include the RMA number, contact information and part number.
American Control Electronics
14300 De La Tour Drive
South Beloit, IL 61080