To all American Control Electronics customers,
We continue to manufacture to the best of our ability. The ‘Shelter in Place’ order that now effects both Illinois and Wisconsin employees is making our daily routines more challenging. We have altered employee schedules to increase our social distancing, and have many administrative and professional employees working remotely.
Unfortunately, our response time may be a bit longer than what you’ve become accustomed to. But rest assured we are here to support you and will respond as soon as possible.
As you may already know, supply of electronic components imported from other countries is not keeping up with current demand. We are doing everything in our power to mitigate any negative impacts this may cause. However, delivery information from our suppliers is irregular and slow. This is not normal and is a result of the global crisis. Over time, we expect the response time to improve.
In light of that, we are not able to support ‘stock up’ orders of drives and controls at this time. You’re welcome to inquire, but please don’t assume we can facilitate many of those requests. Common components are used throughout our different control designs, and if we ‘load up’ on one product, we jeopardize another product’s availability.
The pandemic has impacted us all in some way and will continue for at least the next few months. We trust you understand that this is NOT going to be ‘business as usual’ in the near term…but with patience, compassion, and calm we WILL get through this together.
As always…if you have any questions, please feel free to speak with your usual ACE contact.
Thank you for your continued support.